Logistics Exception Handling
Autonomous handling of shipment exceptions, status updates, and carrier coordination.
Proxy case study
The Challenge
Late notifications, status tracking across multiple systems, manual carrier coordination, and reactive customer updates. Operations teams spend 15+ hours per week per person chasing exceptions across carrier portals, TMS platforms, and email. Previous AI tools promised exception detection but delivered dashboards that added another screen without reducing any actual workload.
Our Approach
An agentic system that monitors shipments and resolves exceptions autonomously. Delays, missing documentation, and carrier issues are identified in real time. Routine exceptions — re-routing, document corrections, carrier rebooking — are resolved without human intervention within pre-approved parameters. Complex cases are escalated with full context and recommended action.
Expected Results
Autonomous exception handling transformed operations from reactive firefighting to proactive resolution.
65%
Reduction in exception handling time
70%
Exceptions resolved without human intervention
28%
Decrease in operational costs