Resolving 70% of shipment exceptions on its own, and 28% lower operating cost.

A US freight operation was drowning in shipment exceptions — delays, document corrections, and re-routes worked by hand across half a dozen carrier portals and inboxes. Resolving each one meant a person stitching together systems, email, and phone calls.

An Evos operator now monitors and resolves those exceptions in real time: re-routing shipments, correcting documents, and coordinating carriers without a person driving each step.

The team shifted from reactive firefighting to handling only the cases that genuinely need judgment — and the operation absorbed more volume without hiring.