Logistics / Cold chain
Run the cold chain desk without growing it
Evos operators dispatch reefers, watch every excursion, and close out shipper reports on the TMS and logger platforms you already run. Live in 24 hours, no migration.
- Dispatch
- Temp monitoring
- Shipper reporting
The reality
A single missed excursion alarm turns a full reefer into a rejected load.
The desk runs on alarms and deadlines. A certified carrier cancels day-of and someone has to source a replacement reefer inside the compliance window. A unit alarms at 2 a.m. mid-route and the corrective action — re-ice, reroute, swap the load — has to be decided and logged before the product is gone. Then the shipper demands an excursion report, and someone pulls logger data, drafts it, and gets it back within 24 hours or the SLA is breached.
None of this waits for business hours, and all of it is documentation. Every alarm, lane change, and report is one more thing a coordinator has to catch, action, and write down. The only way the desk has ever handled more volume is more coordinators on more shifts.
The operators on the desk.
- 01
01
Cold chain dispatch & routing
Plans the lane and assigns a certified reefer carrier at the right setpoint, confirming pre-cool and pre-trip before the load departs.
See the operator−50% of cold-lane sourcing effort off the team
- 02
02
Temperature & compliance monitoring
Watches logger and reefer-unit feeds in transit, and when an excursion alarm fires it pushes corrective action — re-ice, reroute, or load swap — and logs the event for audit.
See the operatorTemperature event response time cut 70%
- 03
03
Customer & shipper relations
Keeps the shipper notified, compiles logger data into the excursion report, and closes the claim within the SLA window.
See the operator−55% of shipper-facing admin handled autonomously
The after
The desk catches every alarm and closes every report on its own
Loads move on validated lanes with certified carriers, excursions get actioned and documented the moment they fire, and shippers get their reports inside SLA without a coordinator touching it.
- Temperature event response time cut 70%
- Half the cold-lane sourcing effort off the team
- 55% of shipper-facing admin handled autonomously
The operators in detail.
What each does, its purpose, and the performance you can expect. See the full catalogue.
3 / 3 operators
| № | Operator | Industry | Sub-industry | Description | Purpose | Exp. performance | Example |
|---|---|---|---|---|---|---|---|
| 001 | Temperature & compliance monitoring | Logistics | Cold chain | Owns temperature event detection, response, and regulatory documentation end to end | Excursions caught, actioned, and documented before product loss | −70% of temperature event response time reduced | Reefer unit alarm triggers mid-transit — alerts carrier, validates corrective action, logs for audit |
| 002 | Cold chain dispatch & routing | Logistics | Cold chain | Owns lane planning and carrier assignment for temperature-controlled freight end to end | Cold freight moving on compliant, validated lanes | −50% of cold-lane sourcing effort off the team | Certified reefer carrier cancels day-of — sources qualified replacement within compliance window |
| 003 | Customer & shipper relations | Logistics | Cold chain | Manages cold-chain shipper communications, excursion reporting, and issue closure end to end | Shippers notified and issues resolved within SLA | −55% of shipper-facing admin handled autonomously | Shipper demands excursion report — compiles logger data, drafts report, delivers within 24 hours |
Put the cold chain desk on operators
We connect to your TMS and logger platform and run a live load through the desk within 24 hours.