Logistics / Customs brokerage
Your customs desk, filed and cleared without the headcount
A chain of AI operators runs entry filing, classification, importer document chasing, and post-entry recovery directly in your ACE/ABI system. It works your queue end to end and goes live in 24 hours.
- Customs entry
- Classification
- Importer relations
- Post-entry
The reality
Every entry is a deadline, and the clock starts before the documents are complete.
An importer emails a commercial invoice with no country of origin and a packing list that doesn't match the bill of lading. Someone has to read it, request the missing field, classify the line down to the Chapter 99 tariff, calculate duty, and transmit the 7501 in ACE before release expires. Then a customs hold lands, a PGA exam gets flagged, and the same person is back on email coordinating documents while three other entries wait in the queue.
The work after release is worse. Liquidations get reviewed late, overpayments sit past the 180-day protest window, and drawback claims that were worth real money never get filed. None of it is hard in isolation. It is just constant, and the only lever anyone has ever had is hiring another licensed broker or another entry writer to absorb the volume.
The operators on the desk.
- 01
01
Customs entry & filing
Takes the commercial invoice, packing list, and bill of lading at intake, builds the entry and 7501 in ABI, and transmits cargo release through ACE on time.
See the operator−65% of entry-prep work off the team
- 02
02
Compliance & duty management
Assigns the HTS lines including the Chapter 99 tariff, calculates duty and fees, and resolves ambiguous classifications against CBP rulings before the entry goes out.
See the operator−60% of classification review time eliminated
- 03
03
Importer & client relations
Chases missing invoice data and handles customs holds and PGA exams, notifying the importer and tracking the document trail through to release.
See the operator−55% of client-facing admin handled autonomously
- 04
04
Post-entry & reconciliation
After liquidation, files PSC corrections, protests within the 180-day window, and works reconciliation and drawback claims to recover overpaid duty.
See the operatorHalf the post-entry admin off the team
The after
The queue clears itself, and post-entry recovery actually happens.
Entries are built, classified, and filed on time without a person touching the routine ones. Holds and document requests are worked in the background, and money left on the table after liquidation gets reclaimed.
- 65% of entry prep work off the team
- Classification review time cut by 60%, with rulings documented
- Overpaid duty recovered through protests and drawback before the windows close
The operators in detail.
What each does, its purpose, and the performance you can expect. See the full catalogue.
4 / 4 operators
| № | Operator | Industry | Sub-industry | Description | Purpose | Exp. performance | Example |
|---|---|---|---|---|---|---|---|
| 001 | Customs entry & filing | Logistics | Customs brokerage | Owns entry preparation, classification, and submission end to end | Entries filed accurately and on time, every shipment | −65% of entry prep work off the team | Importer sends incomplete commercial invoice — requests missing data, completes entry, files on time |
| 002 | Compliance & duty management | Logistics | Customs brokerage | Manages tariff classification, duty calculation, and regulatory compliance end to end | Accurate duty liability with zero compliance exposure | −60% of classification review time eliminated | New HTS code ambiguity flagged — researches ruling, selects defensible classification, documents |
| 003 | Importer & client relations | Logistics | Customs brokerage | Owns importer communications, document requests, and status updates end to end | Importers informed and document flow unblocked | −55% of client-facing admin handled autonomously | Customs hold issued — notifies importer, coordinates response documents, tracks to release |
| 004 | Post-entry & reconciliation | Logistics | Customs brokerage | Manages post-entry amendments, protests, and duty drawback end to end | Recoverable duty reclaimed and entries corrected cleanly | −50% of post-entry admin off the team | Overpayment identified on prior entry — files protest, tracks CBP response, closes refund |
Run your customs desk on the systems you already file in
The operators work inside your ACE/ABI setup and go live in 24 hours.