Logistics / Moving & relocation
Run the move desk from quote to closed claim.
Evos operators take the survey, price the move, dispatch the crew, and settle the claim on your own CRM and crew app. The desk is live in 24 hours, no rip-and-replace.
- Survey & quote
- Dispatch
- Claims
The reality
Every move touches three desks by hand, and the season decides whether they keep up.
A lead comes in, someone runs the virtual survey, taps items into a cube sheet, and prices it against the tariff before a competitor calls back. The job lands on the dispatch board and gets a crew and a truck. Then move day arrives, a mover calls in sick at 6am, and a coordinator is on the phone rebuilding the route while the customer waits by the door. Two weeks later a damage claim comes in and someone digs through bill-of-lading photos to decide who owes what.
None of this is hard. It is just constant, and it never stops at the same volume. The phones double from May to August, the same cube sheets and the same claims pile up, and the only lever anyone has ever pulled is hiring more coordinators for a peak that ends in September.
The operators on the desk.
- 01
01
Quoting & capacity planning
Reads the virtual survey, builds the cube sheet from room photos and item counts, prices the move against your tariff, and issues a binding estimate within the hour while holding capacity against the booking calendar.
See the operator−55% of quote turnaround time reduced
- 02
02
Move coordination & scheduling
Assigns crew and truck by job duration and geography, confirms the move-day window with the customer, and reworks the board when a crew member calls in sick morning-of — sourcing a replacement and pushing the updated timing to everyone.
See the operator−60% of scheduling coordination work eliminated
- 03
03
Customer & claims management
Fields customer calls through the move, then takes damage claims against the bill of lading and inventory photos, determines liability, and settles or denies without escalating to a manager.
See the operator−55% of customer service volume handled autonomously
The after
The desk runs at peak volume on the headcount you have in February.
Quotes go out within the hour, the dispatch board fixes itself when a crew falls through, and claims close against the inventory photos without a manager in the loop.
- Binding quotes issued within the hour of a completed survey, not the next morning
- Move-day crew gaps sourced and re-routed without a coordinator on the phone
- Damage claims reviewed against bill-of-lading photos and settled without escalation
The operators in detail.
What each does, its purpose, and the performance you can expect. See the full catalogue.
3 / 3 operators
| № | Operator | Industry | Sub-industry | Description | Purpose | Exp. performance | Example |
|---|---|---|---|---|---|---|---|
| 001 | Move coordination & scheduling | Logistics | Moving & relocation | Owns crew scheduling, truck assignment, and move-day coordination end to end | Moves execute on schedule without coordinator intervention | −60% of scheduling coordination work eliminated | Crew member calls in sick morning-of — sources replacement, adjusts timing, notifies customer |
| 002 | Customer & claims management | Logistics | Moving & relocation | Manages customer communications, damage claims, and dispute resolution end to end | Customers resolved and claims closed without escalation | −55% of customer service volume handled autonomously | Customer files damage claim — reviews inventory photos, determines liability, settles |
| 003 | Quoting & capacity planning | Logistics | Moving & relocation | Owns survey intake, quote generation, and seasonal capacity allocation end to end | Accurate quotes issued and capacity committed without manual review | −55% of quote turnaround time reduced | Virtual survey submitted — extracts inventory, prices move, issues binding quote within the hour |
Put the move desk on operators.
Connect your CRM and crew app today; the desk is running quotes, dispatch, and claims within 24 hours.