Logistics / Ocean freight forwarding
Run the ocean export desk without adding coordinators
Evos operators handle booking, documentation, destination clearance, and billing for every shipment, working inside your forwarding system and your carrier portals. They go live in 24 hours, no integration project.
- Booking
- Documentation
- Customs entry
- Billing
The reality
Every shipment is the same eighty emails, run by hand, and the only way to do more is to hire more.
A file starts as a rate and a packing list. Someone books the space, watches the cut-off, and chases the carrier when cargo gets rolled to the next sailing. Someone drafts the B/L and shipping instructions, catches the wrong consignee address before it prints, and clears it before the SI deadline. At destination, an arrival notice goes out, a customs hold lands, and a coordinator works the agent until the box is released and the delivery order is cut. Then billing reconciles the carrier invoice against the quote, finds a BAF surcharge nobody agreed to, and disputes it before free time runs out and demurrage starts.
None of this is hard. It is just constant, and it lives across the carrier portal, email, and the forwarding system, with no one source of truth. Every extra container is more booking confirmations, more document checks, more clearance follow-ups, more invoice lines to match. The desk has only ever scaled one way: another coordinator, another seat, another month to train.
The operators on the desk.
- 01
01
Shipment coordination & booking
Takes the shipper's rate and cargo details, books space with the carrier, confirms the sailing and cut-offs, and rebooks the next vessel when cargo gets rolled.
See the operator−60% of booking coordination work off the team
- 02
02
Documentation & compliance
Builds the shipping instructions and house B/L from origin documents, checks shipper and consignee details against the booking, and releases clean docs before the SI cut-off.
See the operator65% less document processing work
- 03
03
Destination & customs coordination
Hands the file to the destination agent, sends the arrival notice, works customs holds to release, and arranges the delivery order so the box clears free time.
See the operator−55% of destination coordination emails eliminated
- 04
04
Freight billing & collections
Invoices the client off the quoted rate, matches carrier charges line by line, disputes surcharges that were not in the contract, and closes payables within terms.
See the operator−60% of billing dispute resolution off the team
The after
The desk runs itself, and the team works the exceptions that actually need a person.
Bookings, documents, clearance, and billing move on their own across your existing systems. People step in only when a shipment genuinely needs judgment.
- Booking coordination drops by 60% and rolled cargo gets rebooked before the client calls
- Document processing falls by 65% with B/L and SI errors caught before release
- Carrier invoices reconciled and disputed within terms, with margin protected before demurrage hits
The operators in detail.
What each does, its purpose, and the performance you can expect. See the full catalogue.
4 / 4 operators
| № | Operator | Industry | Sub-industry | Description | Purpose | Exp. performance | Example |
|---|---|---|---|---|---|---|---|
| 001 | Shipment coordination & booking | Logistics | Ocean freight forwarding | Owns booking, space allocation, and departure confirmation end to end | Cargo booked and confirmed without coordinator bottleneck | −60% of booking coordination work off the team | Vessel rolls cargo — identifies next available sailing, rebooking confirmed before client calls |
| 002 | Documentation & compliance | Logistics | Ocean freight forwarding | Manages bill of lading, origin documents, and trade compliance filing end to end | Clean documentation released on time for every shipment | −65% of document processing work eliminated | B/L draft has shipper address error — catches discrepancy, requests correction, releases on time |
| 003 | Destination & customs coordination | Logistics | Ocean freight forwarding | Owns destination agent handoff, customs clearance, and delivery coordination end to end | Freight cleared and delivered without origin-team involvement | −55% of destination coordination emails eliminated | Customs hold at destination — coordinates agent response, tracks to release, updates client |
| 004 | Freight billing & collections | Logistics | Ocean freight forwarding | Owns client invoicing, carrier payables, and dispute resolution end to end | Margins protected and payables closed on cycle | −60% of billing dispute resolution off the team | Carrier issues BAF surcharge not in quote — validates contract, disputes charge, closes within terms |
Put the ocean desk on operators this week
We connect to your forwarding system and carrier portals and go live in 24 hours.