Manufacturing / Furniture & millwork
Run the custom-order desk for your furniture and millwork shop
Evos operators take a dealer order from intake through scheduling, material, and white-glove delivery, working inside the systems your shop already runs on. They go live in 24 hours, no rip-and-replace.
- Order intake
- Scheduling
- Purchasing
- Delivery
The reality
Every custom order is a one-off, and the office is the bottleneck — not the floor.
A trade dealer emails an order for 22 pieces in a specific stain. A CSR keys it in, quotes a lead time off gut feel, and a day later the dealer changes the stain. Now someone has to catch it before the parts are cut, re-issue the shop drawing, update the system, and tell the planner. The planner is rebuilding the cut-list batch and finish-room schedule by hand every morning, working around a rush order that just landed and a lumber grade that came up short. Purchasing is chasing the alternate stock so the job does not stall. By the time it ships, shipping is on the phone rebooking a white-glove carrier that missed its window and filing a damage claim on the last load.
The whole desk runs on email, spreadsheets, and the few people who hold the order history in their heads. None of it is hard work — it is constant, exception-heavy, and it never stops. The only way this shop has ever handled more orders is more office headcount, and good schedulers and CSRs who know the product are the hardest seats to fill.
The operators on the desk.
- 01
01
Sales order & customer service
Takes dealer and trade orders in, quotes lead times, and pushes every stain, dimension, or hardware change through as a re-issued spec before the job hits the cut list.
See the operator−60% of CSR time on order entry and changes
- 02
02
Production planning & scheduling
Sequences custom jobs into the cut-list batch, books finish-room time, and slots rush trade orders against promise dates without blowing up the run already on the floor.
See the operator−65% of planner time on daily job sequencing
- 03
03
Purchasing & supplier management
Procures lumber by grade and species, hardware, and finish, places POs against the schedule, and sources alternate stock when a vendor comes up short.
See the operator−55% of purchasing admin per week
- 04
04
Shipping & logistics coordination
Books white-glove carriers, manages the delivery window, notifies the dealer, and works damage claims and reschedules when a carrier misses.
See the operator−55% of logistics coordination effort
The after
Orders go in clean, the schedule rebuilds itself, and material is there when the job is.
The custom-order desk runs end to end on your own systems. Intake, change orders, scheduling, purchasing, and delivery move without a person babysitting each step.
- Change orders caught and re-issued before parts are cut, not after
- The daily job sequence and finish-room schedule built without a planner rebuilding it by hand each morning
- Material on the floor for every job, and white-glove deliveries inside the promised window
The operators in detail.
What each does, its purpose, and the performance you can expect. See the full catalogue.
4 / 4 operators
| № | Operator | Industry | Sub-industry | Description | Purpose | Exp. performance | Example |
|---|---|---|---|---|---|---|---|
| 001 | Production planning & scheduling | Manufacturing | Furniture & millwork | Owns custom-order sequencing, cut-list batching, and finish scheduling end to end. | Custom orders ship on promise date. | −65% of planner time on daily job sequencing | Rush trade order added; job slotted into existing batch, customer given confirmed date. |
| 002 | Sales order & customer service | Manufacturing | Furniture & millwork | Owns dealer order intake, lead-time quoting, and change-order management end to end. | Orders in correctly, changes handled before production starts. | −60% of CSR time on order entry and changes | Dealer changes stain colour post-order; routed pre-cut, updated in system, confirmed. |
| 003 | Purchasing & supplier management | Manufacturing | Furniture & millwork | Owns lumber, hardware, and finish procurement and vendor performance end to end. | Material available for every job on the floor. | −55% of purchasing admin per week | Lumber grade short; alternate graded stock located, PO placed, job not delayed. |
| 004 | Shipping & logistics coordination | Manufacturing | Furniture & millwork | Owns white-glove carrier booking, damage claims, and delivery window management end to end. | Furniture arrives undamaged within promised window. | −55% of logistics coordination effort | Carrier misses window; replacement carrier booked, customer notified, delivery rescheduled. |
Put the order desk on autopilot
Evos operators run on your existing systems and go live in 24 hours.