Retail / Hotels & hospitality
Run the front desk and back office on your own PMS
Evos operators take a reservation from booking to a clean folio, working inside the PMS, channel manager, and OTA extranets your team already uses. They go live on your property in 24 hours.
- Rate strategy
- Reservations
- Groups & events
- Guest recovery
- AR & billing
The reality
Every room moves through five disconnected screens, and a person is retyping between all of them.
A booking lands on Booking.com and has to show up right in the PMS, with the rate matched across Expedia and the direct site or the OTA flags a parity violation. A group signs and someone builds the BEO by hand, then re-keys the rooming list, then reconciles the master folio against what the kitchen actually plated. A guest leaves a one-star note at checkout that never reached anyone, and the corporate travel desk disputes an invoice three weeks later, so someone digs the folio out of the archive to prove the charge. The night audit catches what slipped, the next morning starts behind.
None of this is hard. It is just constant, and it never stops, and the only lever anyone has ever had is another front-office hire or another revenue analyst. Occupancy goes up, the admin goes up with it, and the desk scales one headcount at a time.
The operators on the desk.
- 01
01
Revenue & yield management
Watches the comp set and demand, sets the rate, and pushes it through the channel manager to every OTA so the room is priced right before it ever sells.
See the operator−50% of revenue-desk admin off the team
- 02
02
Reservations & front-desk operations
Books the room, holds rate parity across channels, and sends the guest a confirmation and pre-arrival note so they arrive knowing their reservation.
See the operator60% of reservations-desk work taken off the team
- 03
03
Group & event coordination
Turns a signed group contract into a BEO, coordinates rooming lists and departments, and settles the master account when the group checks out.
See the operator−45% of group-admin work off the team
- 04
04
Guest service & complaints
Takes the complaint mid-stay, resolves it, applies the service recovery, and closes the case with a note before the guest leaves or posts a review.
See the operator−65% of guest-service cases resolved without escalation
- 05
05
Accounts receivable & billing
Bills the corporate account off the folio, works disputes by pulling the backup, reissues clean invoices, and chases the receivable until it clears.
See the operator−50% of AR-desk work off the team
The after
The desk runs itself, and the team works the guest.
Rates, reservations, group billing, complaints, and receivables move through your existing systems without a person retyping between screens. The work that used to fill the day handles itself.
- Rate parity held across every OTA and the direct channel, with demand changes pushed before rooms sell at the wrong price
- Group contracts turned into BEOs and clean master-folio settlements without manual reconciliation
- Corporate AR disputes resolved from the folio and collected on time instead of aging in a spreadsheet
The operators in detail.
What each does, its purpose, and the performance you can expect. See the full catalogue.
5 / 5 operators
| № | Operator | Industry | Sub-industry | Description | Purpose | Exp. performance | Example |
|---|---|---|---|---|---|---|---|
| 001 | Reservations & front-desk operations | Retail | Hotels & hospitality | Owns booking management, rate updates, and guest communication end to end | Occupancy maximised, guests arrive informed | −60% of reservations-desk work off the team | Rate parity discrepancy flagged, channels updated, affected guests re-confirmed |
| 002 | Revenue & yield management | Retail | Hotels & hospitality | Owns rate strategy execution, comp-set monitoring, and OTA channel management | RevPAR maximised across all channels | −50% of revenue-desk admin off the team | Demand spike detected; operator adjusts rates, pushes updates across OTA channels |
| 003 | Group & event coordination | Retail | Hotels & hospitality | Owns group booking administration, BEO production, and billing settlement | Groups booked, executed, and billed clean | −45% of group-admin work off the team | Group contract signed; operator builds BEO, coordinates departments, settles final billing |
| 004 | Guest service & complaints | Retail | Hotels & hospitality | Owns guest contacts, complaint resolution, and service-recovery end to end | Guest issues resolved before departure or review | −65% of guest-service cases resolved without escalation | Guest complaint received; operator resolves, applies recovery, closes case with note |
| 005 | Accounts receivable & billing | Retail | Hotels & hospitality | Owns corporate account billing, dispute management, and collections | Receivables collected on time | −50% of AR-desk work off the team | Invoice disputed by corporate account; operator pulls folio, resolves, reissues |
Put your front desk and back office on autopilot
Evos operators run on your PMS, channel manager, and OTA extranets, live on your property in 24 hours.