Dispatch operations · Trucking carrier (TL and LTL)
Keep every truck loaded and moving.
Every assignment has to respect the driver's HOS, home time, and pickup window. One no-show at 5am and planners spend the day rebuilding the board by hand.
The reality
Dispatch is a board that never stops changing.
Every assignment has to respect the driver's available HOS on the ELD, their home time, and the pickup window. Get one wrong and the load is late or the driver is out of hours mid-route.
Planners spend the day reacting — covering breakdowns, no-shows, and missed appointments by hand. The replanning is the job, and it eats the hours that should go to better loads.
How the operator runs dispatch operations
Board · Tomorrow AM
planning- Load 4471 → Driver Ortiz
- HOS checked — 9h available
- Load 4472 → matching driver
01Build the assignments
Matches open loads to drivers by location, available HOS, and home time, then sequences them against pickup windows.
Load 4472 · Dispatch
confirming- Dispatch sent to Driver Reyes
- Accepted
- Stops pushed to ELD
02Assign and confirm
Sends the dispatch to the driver, confirms accept, and pushes the load and stops into the TMS and ELD.
Driver Ortiz · Sick call
recovering- Load 4471 freed
- Nearest legal driver — Kane, 7h HOS
- Reassigned before window
03Hold the board together
Catches sick calls and breakdowns, finds the nearest legal driver, and reassigns before the pickup window closes.
The outcome
−45% of planner time reclaimed
Drivers loaded and on route without planner intervention.
- Assignments respect HOS, home time, and windows
- Sick calls and breakdowns covered before pickup slips
- Planners spend their day on loads, not firefighting
Common questions
Dispatch operations
- What does the Dispatch operations operator do?
- Planners spend the day reacting — covering breakdowns, no-shows, and missed appointments by hand. The replanning is the job, and it eats the hours that should go to better loads.
- What impact does the Dispatch operations operator have?
- −45% of planner time reclaimed. Drivers loaded and on route without planner intervention.
- How does the Dispatch operations operator work?
- Matches open loads to drivers by location, available HOS, and home time, then sequences them against pickup windows. Sends the dispatch to the driver, confirms accept, and pushes the load and stops into the TMS and ELD. Catches sick calls and breakdowns, finds the nearest legal driver, and reassigns before the pickup window closes.
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