New service & connection desk · Electric & gas utilities (municipal/co-op)
Energize new service on the date you promised.
A builder's new-service application lands with the wrong load calc and no site plan. Engineering never gets the package, and energization slips past the closing date.
The reality
New service is a routing problem.
Every new connection starts with an application — load data, panel size, site plan, easement, deposit — and has to move through validation, engineering review for transformer sizing and line extension, then scheduling the meter set and energization. Each handoff is where it stalls: missing load calcs, an unsigned easement, or an engineering package that never got routed.
The operator owns the application from intake to energized: it validates the load and service data, requests whatever is missing, routes a clean package to engineering for design and line-extension review, then schedules the meter set and energization — confirming the date back to the applicant and following the job to closeout.
How the operator runs new service & connection desk
Service app NS-4419 · 200A residential
validating- Load calc + panel size confirmed
- Deposit posted
- Signed easement — requested
01Validate the application
Checks load data, panel size, site plan, and easement, then requests anything missing before it moves.
Design pkg NS-4419 · Line extension
routing- Package assembled with site plan
- Routed to engineering queue
- Transformer sizing under review
02Route for engineering
Assembles a clean package and routes it for transformer sizing, line-extension design, and cost estimate.
Work order NS-4419 · Meter set
scheduling- Meter set scheduled with crew
- Energization date confirmed to builder
- Tracking job to closeout
03Schedule energization
Books the meter set and energization, confirms the date to the applicant, and tracks the job to closeout.
The outcome
−55% of new-service-desk hours off the team
New customers energized on schedule without manual follow-up.
- Incomplete applications caught at intake, not at the engineering desk
- Clean packages routed once — no design rework from missing data
- Energization dates confirmed and held, so closings don't slip
Common questions
New service & connection desk
- What does the New service & connection desk operator do?
- The operator owns the application from intake to energized: it validates the load and service data, requests whatever is missing, routes a clean package to engineering for design and line-extension review, then schedules the meter set and energization — confirming the date back to the applicant and following the job to closeout.
- What impact does the New service & connection desk operator have?
- −55% of new-service-desk hours off the team. New customers energized on schedule without manual follow-up.
- How does the New service & connection desk operator work?
- Checks load data, panel size, site plan, and easement, then requests anything missing before it moves. Assembles a clean package and routes it for transformer sizing, line-extension design, and cost estimate. Books the meter set and energization, confirms the date to the applicant, and tracks the job to closeout.
More operators in Electric & gas utilities (municipal/co-op)
See the full catalogue →