Logistics / Trucking carrier (TL and LTL)
Run the carrier desk without adding planners.
Four AI operators run dispatch, driver compliance, in-transit exceptions, and freight billing end to end on your own TMS and ELD. They go live in 24 hours, no rip-and-replace.
- Dispatch
- Driver compliance
- Exceptions
- Billing & collections
The reality
The desk only moves as fast as the people working the phones and the TMS.
A planner spends the morning matching loads to available drivers, then the day fractures. A driver calls in sick before the pickup window. An ELD throws an HOS flag on a tractor that's already loaded. A truck breaks down outside Little Rock and the customer wants an ETA now. Each one pulls someone off the board to make calls, update the TMS, and chase a fix while the next load waits.
Then the load delivers and the money has to be caught. Detention sat unlogged, the lumper receipt is missing, the linehaul doesn't match the rate con, and the invoice goes out late or short. Carriers have only ever absorbed this by hiring — another planner, another safety clerk, another biller — so cost climbs in lockstep with truck count and DSO never really drops.
The operators on the desk.
- 01
01
Dispatch operations
Plans and assigns each load to the right driver and tractor in the TMS, monitors the run against pickup and delivery windows, and closes it out once delivered.
See the operator−45% of planner time reclaimed
- 02
02
Driver relations & compliance
Checks the assigned driver is qualified and HOS-legal before the load moves, works ELD flags and expiring DQF items like med cards and MVRs, and documents the corrective action.
See the operator−65% of compliance admin off the safety team
- 03
03
Exception handling
Picks up any in-transit break — a breakdown, a refused load, a missed appointment — and coordinates recovery, re-dispatch, and customer notification until the exception is closed.
See the operator−55% of exception resolution time reduced
- 04
04
Freight billing & collections
Invoices the customer against the signed rate confirmation and BOL, captures detention and other accessorials with the supporting timestamps, and works disputes and AR to collection.
See the operator−55% of invoice disputes resolved without billing staff
The after
The desk runs itself, and the board only escalates the judgment calls.
Loads get assigned, drivers stay legal, exceptions get worked, and invoices go out clean with the accessorials attached — without adding headcount as the fleet grows.
- Drivers loaded and on route without a planner touching the board
- Accessorials like detention captured and billed with documentation, not left on the table
- Exceptions and disputes worked to close in hours instead of sitting in a queue
The operators in detail.
What each does, its purpose, and the performance you can expect. See the full catalogue.
4 / 4 operators
| № | Operator | Industry | Sub-industry | Description | Purpose | Exp. performance | Example |
|---|---|---|---|---|---|---|---|
| 001 | Dispatch operations | Logistics | Trucking carrier (TL and LTL) | Owns driver and load assignment desk end to end — plans, assigns, monitors, closes | Drivers loaded and on route without planner intervention | −45% of planner time reclaimed | Driver calls in sick morning-of — reassigns load to available driver before pickup window closes |
| 002 | Driver relations & compliance | Logistics | Trucking carrier (TL and LTL) | Manages driver qualification, HOS, and compliance obligations end to end | Fleet stays compliant without compliance staff overhead | −65% of compliance admin off the safety team | HOS violation flag triggers — reviews log, determines corrective action, documents and closes |
| 003 | Freight billing & collections | Logistics | Trucking carrier (TL and LTL) | Owns customer invoicing and accessorial resolution end to end | Revenue collected accurately and on schedule | −55% of invoice disputes resolved without billing staff | Customer disputes detention charge — validates supporting timestamps, rebills with documentation |
| 004 | Exception handling | Logistics | Trucking carrier (TL and LTL) | Owns all in-transit exceptions — breakdowns, refusals, delays — end to end | Every exception worked and closed without manual triage | −55% of exception resolution time reduced | Truck breaks down en route — coordinates recovery, re-dispatch, and customer notification |
Put the carrier desk on autopilot.
We connect to your TMS and ELD and have the operators live in 24 hours.