Retail / Auto dealerships & service
The dealership back office, run end to end
Evos operators run your service lane, parts counter, warranty claims, deal desk, and follow-up on the DMS you already use. They go live in 24 hours.
- Lane booking
- Parts counter
- Warranty claims
- Deal desk
- CSI & retention
The reality
Fixed ops and the deal desk run on people chasing paper through the DMS all day.
A service advisor spends three to four hours a day on the phone booking appointments, then jumps to parts to see if a back-ordered part landed, then preps a warranty claim that the OEM kicks back for a documentation error. The F&I manager is stuck on lender stips, re-collecting a pay stub before a deal will fund. Every one of these jobs lives in the DMS, every one has its own exception, and every one steals time from selling work and closing cars.
The only way a store has ever handled more volume is more bodies at the counter and more advisors on the phones. Headcount goes up, CSI scores stay flat, and the warranty money the OEM owes you sits unclaimed because nobody had time to file it clean.
The operators on the desk.
- 01
01
Service scheduling desk
Takes inbound service requests across phone, web, and BDC, matches them to bay and technician capacity in the DMS, opens the RO, and sends the customer their confirmation.
See the operator−55% of scheduling-desk work off the team
- 02
02
Parts & inventory management
Checks parts on the open RO against stock, sources back-ordered parts from the dealer network or OEM, places the order, and updates job status so the tech is not waiting on the bay.
See the operator−50% of parts-admin effort off the team
- 03
03
Warranty & recall administration
Flags open recalls and warranty work on the VIN, preps the claim to the OEM's labor time guide and documentation rules, submits it, and tracks the 30-day approval and reimbursement.
See the operator−60% of warranty-admin work off the team
- 04
04
F&I and deal-desk support
Processes finance applications, clears lender stipulations by collecting the missing docs, resubmits the funding package, and confirms approval so deals close without sitting in the desk.
See the operator−45% of deal-desk back-office time off the team
- 05
05
Customer follow-up & retention
Triggers post-sale and post-service outreach, runs the CSI survey follow-up, captures feedback, and flags detractors for the manager before the survey reaches the OEM.
See the operator−65% of follow-up workload off the team
The after
The back office runs itself, and your people work the customer in front of them.
Operators handle the booking, the parts chase, the OEM claims, the stips, and the follow-up. Advisors and F&I managers stop pushing paper and start moving metal.
- Bays stay full and customers get confirmations without an advisor on the phone
- Warranty claims filed clean to the OEM's guide and reimbursed inside the window
- Deals fund faster because stips are cleared the day they hit
The operators in detail.
What each does, its purpose, and the performance you can expect. See the full catalogue.
5 / 5 operators
| № | Operator | Industry | Sub-industry | Description | Purpose | Exp. performance | Example |
|---|---|---|---|---|---|---|---|
| 001 | Service scheduling desk | Retail | Auto dealerships & service | Owns service lane booking, tech assignment, and appointment lifecycle | Bays full, wait times minimised | −55% of scheduling-desk work off the team | Service request received, availability matched, tech assigned, customer confirmation sent |
| 002 | Parts & inventory management | Retail | Auto dealerships & service | Owns parts procurement, stock levels, and back-order resolution | Right parts available when techs need them | −50% of parts-admin effort off the team | Part unavailable; operator sources from dealer network, orders, updates job status |
| 003 | Warranty & recall administration | Retail | Auto dealerships & service | Owns warranty claim submission, recall tracking, and OEM reimbursement | Claims filed accurately and reimbursed | −60% of warranty-admin work off the team | Recall identified on vehicle, customer notified, claim prepped and submitted to OEM |
| 004 | F&I and deal-desk support | Retail | Auto dealerships & service | Owns finance application processing, lender stips, and deal-close admin | Deals funded without desk delays | −45% of deal-desk back-office time off the team | Lender stipulation received, docs collected, package resubmitted, approval confirmed |
| 005 | Customer follow-up & retention | Retail | Auto dealerships & service | Owns post-sale and post-service outreach, CSI follow-up, and reactivation | Customers return and survey scores improve | −65% of follow-up workload off the team | Service completed; operator triggers outreach sequence, captures feedback, flags detractors |
Put the dealership back office on operators
We map your DMS and lane to one desk and go live in 24 hours.