Retail / Field service & repair
Run the service desk without growing it
Five AI operators run your dispatch, parts, scheduling, billing, and warranty desks end to end, on your own FSM and accounting systems. Live in 24 hours, no migration.
- Scheduling
- Dispatch
- Parts
- Billing
- Warranty
The reality
The desk that runs every job is the one nobody can scale.
A call comes in and the work has only begun. A coordinator books the window and sends the reminder. A dispatcher reads the job, picks a tech by skill and zip, and prays the right part is on the van; roughly half of repeat visits trace back to a part that wasn't. The tech closes the job on a mobile app, and now the office has to validate the labor and parts, cut the invoice, and send it before the customer forgets the visit. Every job that carried a warranty or a service contract needs its serial numbers, photos, and labor proof compiled and filed with the OEM, or the reimbursement is left on the table.
Each of these is a person at a desk working a queue. When call volume rises, the queue grows, invoices slip past ten days and payment cycles stretch toward ninety, claims age out, and reminders go unsent so trucks roll to empty driveways. The only lever anyone has ever had is to hire another coordinator, another biller, another warranty clerk. The desk scales with headcount or it falls behind.
The operators on the desk.
- 01
01
Customer scheduling & communications
Books the appointment, sends the confirmation, fires the day-before reminder, and runs the post-visit follow-up so the window is held and the no-show is caught before the truck rolls.
See the operator−65% of scheduling-communications work off the team
- 02
02
Work-order & dispatch management
Opens the work order, matches a technician by skill, certification, and location, dispatches the job, and closes it out when the tech reports complete.
See the operator−50% of dispatch-desk work off the team
- 03
03
Parts & supply coordination
Reads the parts the job needs, checks van stock, orders what is short, and confirms delivery to the tech by morning so the first visit is the fix.
See the operator−50% of parts-admin effort off the team
- 04
04
Billing & invoicing desk
Picks up the closed job, validates labor and parts against the work order, generates and sends the invoice the same day, and chases the payment until it clears.
See the operator−55% of billing-desk work off the team
- 05
05
Warranty & service-contract administration
Checks contract entitlement, verifies warranty eligibility, compiles serial numbers, photos, and labor proof, and submits the claim to the OEM for reimbursement.
See the operator−60% of warranty-admin work off the team
The after
The desk runs itself, and the team works the exceptions.
Every job flows from booking to dispatch to close to paid without a coordinator touching the queue. People step in only when something is genuinely off.
- Invoices go out the day the job closes, and payment cycles tighten instead of drifting past ninety days.
- Techs arrive with the right part on the first visit, and the truck-roll rework drops.
- Warranty claims are filed with full proof while they are still eligible, so reimbursement stops leaking.
The operators in detail.
What each does, its purpose, and the performance you can expect. See the full catalogue.
5 / 5 operators
| № | Operator | Industry | Sub-industry | Description | Purpose | Exp. performance | Example |
|---|---|---|---|---|---|---|---|
| 001 | Work-order & dispatch management | Retail | Field service & repair | Owns work-order creation, technician dispatch, and job closure end to end | Jobs dispatched fast and closed clean | −50% of dispatch-desk work off the team | Service request received, tech matched by skill and location, dispatched, job closed |
| 002 | Parts & supply coordination | Retail | Field service & repair | Owns field parts ordering, van-stock management, and back-order resolution | Techs arrive with right parts, first visit | −50% of parts-admin effort off the team | Part needed for next-day job; operator orders, confirms delivery to tech by morning |
| 003 | Billing & invoicing desk | Retail | Field service & repair | Owns job-close billing, customer invoicing, and collections follow-up | Every completed job billed and collected | −55% of billing-desk work off the team | Job closed by tech; operator validates, generates invoice, sends, tracks payment |
| 004 | Warranty & service-contract administration | Retail | Field service & repair | Owns warranty claim submission, contract entitlement checks, and reimbursement | Warranty work reimbursed, contracts honoured | −60% of warranty-admin work off the team | Warranty claim raised, eligibility verified, documentation compiled, submitted to OEM |
| 005 | Customer scheduling & communications | Retail | Field service & repair | Owns appointment booking, customer confirmations, and follow-up end to end | Customers informed, no-shows eliminated | −65% of scheduling-communications work off the team | Appointment booked, confirmation sent, reminder triggered, post-visit follow-up completed |
Put the service desk on operators
We map your dispatch, parts, billing, scheduling, and warranty flows to your own systems and go live in 24 hours.