Track & trace · Air freight forwarding
Catch every misconnect before the shipper does.
An AWB goes quiet at the hub after missing its connection, and the cargo sits unreloaded. The desk learns when the consignee calls.
The reality
Track and trace is a detection problem.
An AWB shows RCS at origin and then goes quiet at the hub because it missed its connection and the cargo wasn't reloaded. The forwarder is watching dozens of active shipments and can't manually poll every milestone, so the misconnect surfaces from the consignee — a day late and a routing behind.
The operator monitors every active AWB against its expected milestones, detects the moment a shipment stalls or misconnects, and reroutes it on the next available flight. The shipper gets a proactive update with the new ETA before they ever think to ask.
How the operator runs track & trace
Active book · 47 AWBs
monitoring- 020-44817 — departed JFK on time
- 020-51203 — RCF Frankfurt confirmed
- 020-49980 — RCF overdue at hub
01Watch the milestones
Tracks every active AWB against RCS, DEP, and RCF events, and flags any shipment that stalls.
AWB 020-49980 · Exception
diagnosing- Inbound late — connection missed
- Cargo not reloaded — confirmed
- Deadline 06/19 — at risk
02Diagnose the exception
Confirms the misconnect against the flight schedule, identifies the cause, and sizes the delay against the deadline.
AWB 020-49980 · Recovery
rerouting- Next freighter — same-day departure
- Routing updated — deadline held
- Shipper notified — new ETA sent
03Reroute and notify
Books the next available freighter, updates the routing, and sends the shipper the new ETA proactively.
The outcome
−75% of proactive status check work eliminated
No delay goes undetected across the active book — and reroutes happen before the shipper notices.
- Misconnects caught at the hub, not from the consignee's phone call
- Every active AWB watched against its milestone plan
- Reroutes booked before the deadline slips into a claim
Common questions
Track & trace
- What does the Track & trace operator do?
- The operator monitors every active AWB against its expected milestones, detects the moment a shipment stalls or misconnects, and reroutes it on the next available flight. The shipper gets a proactive update with the new ETA before they ever think to ask.
- What impact does the Track & trace operator have?
- −75% of proactive status check work eliminated. No delay goes undetected across the active book — and reroutes happen before the shipper notices.
- How does the Track & trace operator work?
- Tracks every active AWB against RCS, DEP, and RCF events, and flags any shipment that stalls. Confirms the misconnect against the flight schedule, identifies the cause, and sizes the delay against the deadline. Books the next available freighter, updates the routing, and sends the shipper the new ETA proactively.
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