Logistics / Air freight forwarding
Run the air freight desk without growing it
Evos operators book capacity, cut the documents, watch every shipment, and handle the consignee — end to end, on the same forwarding system and email your team already uses. Live in 24 hours.
- Booking
- AWB & docs
- Track & trace
- Import & delivery
The reality
Every shipment is a race against the airline's cutoff, run by hand.
A booking comes in by email with origin, destination, weight, and a wanted flight. Someone checks capacity across two or three carriers, holds space, then cuts the AWB and the export declaration — and when there is lithium or a DG line, they chase the MSDS and build the Shipper's Declaration before acceptance closes. Miss the cutoff by an hour and the cargo rolls to the next flight, and the call to the shipper is yours to make.
Then the shipment is live and nobody is watching it until something breaks: a misconnect at the hub, a customs hold, a consignee who won't answer for release. The only way the desk has ever kept up with more volume is more people refreshing carrier portals and forwarding status emails. Add lanes and you add headcount; the work does not get smaller.
The operators on the desk.
- 01
01
Shipment booking & capacity
Takes the shipping instructions, searches live airline capacity, and confirms space on the best routing and departure before the cargo acceptance cutoff.
See the operator−60% of booking coordination effort off the team
- 02
02
Export documentation & compliance
Cuts the air waybill, raises the export declaration, and completes the IATA Shipper's Declaration on dangerous goods so the file clears acceptance clean.
See the operator−55% of documentation prep time reclaimed
- 03
03
Track & trace
Watches every active AWB through uplift, transit, and hub transfers, catches misconnects and rollovers, and reroutes on the next flight.
See the operator−75% of proactive status check work eliminated
- 04
04
Customer & import coordination
Updates the consignee, hands the entry to the customs broker, and arranges final delivery once the freight is released at destination.
See the operator−60% of inbound customer coordination handled autonomously
The after
The desk runs itself, and the team works the exceptions that need a human
Bookings are confirmed, documents are cut, every AWB is watched, and consignees are handled without anyone chasing a portal. Your people step in only when judgment is actually required.
- Space confirmed and the AWB cut before the acceptance cutoff, every time
- Misconnects and customs holds caught and rerouted before the shipper notices
- Consignees updated and freight cleared without an account manager in the loop
The operators in detail.
What each does, its purpose, and the performance you can expect. See the full catalogue.
4 / 4 operators
| № | Operator | Industry | Sub-industry | Description | Purpose | Exp. performance | Example |
|---|---|---|---|---|---|---|---|
| 001 | Shipment booking & capacity | Logistics | Air freight forwarding | Owns airline capacity booking, space confirmation, and departure planning end to end | Cargo booked on best available departure without manual chasing | −60% of booking coordination effort off the team | Flight overbooked — identifies alternative carrier, rebooking confirmed before shipper notices delay |
| 002 | Export documentation & compliance | Logistics | Air freight forwarding | Manages air waybills, export declarations, and dangerous goods documentation end to end | Shipments documented and cleared without compliance gaps | −55% of documentation prep time reclaimed | DG shipment missing MSDS — requests sheet, validates, completes DG declaration before cutoff |
| 003 | Track & trace | Logistics | Air freight forwarding | Monitors all active air shipments, detects exceptions, and resolves end to end | Zero undetected delays or exceptions across the active book | −75% of proactive status check work eliminated | Shipment misconnects at hub — detects delay, reroutes on next available flight, updates shipper |
| 004 | Customer & import coordination | Logistics | Air freight forwarding | Owns consignee updates, customs handoffs, and delivery coordination end to end | Consignees informed and freight cleared without account manager involvement | −60% of inbound customer coordination handled autonomously | Consignee unreachable for customs release — escalates through alternate contacts, resolves within day |
Put your air freight desk on operators
Running on your forwarding system and your inbox, live in 24 hours.