Logistics / Freight brokerage
From load to invoice, the brokerage runs itself.
A load comes in and moves through the desk — sourced, covered, watched, and billed — without a rep driving each step. Five operators run the brokerage end to end on your own TMS. Live in 24 hours.
- Carrier sourcing
- Dispatch
- Track & trace
- Shipper relations
- Billing
The reality
A brokerage runs on whoever picks up the phone.
A carrier drops a load an hour before pickup. A shipper wants a status nobody has checked. A detention charge gets billed without the gate times to back it. Each one is a rep on the phone and in the TMS — and the loads that go quiet are the ones that needed watching.
Margins are thin and the desk scales by headcount: more reps to cover more loads, more check calls, more billing disputes. None of it has ever run on its own, so growth has always meant hiring.
The operators on the desk.
- 01
01
Carrier sourcing & onboarding
Finds and vets a carrier for the lane — checks authority and insurance, then activates it in the TMS.
See the operator60% of onboarding effort taken off the team
- 02
02
Dispatch operations
Covers the load and confirms the rate, and re-tenders the moment a carrier falls through.
See the operator60% of dispatch work off the team
- 03
03
Track & trace
Watches every load and surfaces the exception in minutes, not after the shipper calls.
See the operator−80% of check-call volume eliminated
- 04
04
Customer & shipper relations
Answers status, POD, and ETA requests so a rep never drops a load to reply to email.
See the operator−55% of inbound shipper queries handled autonomously
- 05
05
Freight billing & settlement
Audits the carrier bill against the rate con, works the exceptions, and sends a clean invoice.
See the operator−70% of billing exceptions handled without staff
The after
The desk covers more loads with the same team.
Every load stays covered and watched, and invoices go out clean. Reps stop chasing status and work the carrier relationships and exceptions that actually need a person.
- Dropped loads re-tendered and re-covered before the appointment slips.
- Every load watched — the exception surfaces in minutes, not after the shipper calls.
- Detention and accessorials billed with the backup, disputes worked, invoices clean.
The operators in detail.
What each does, its purpose, and the performance you can expect. See the full catalogue.
5 / 5 operators
| № | Operator | Industry | Sub-industry | Description | Purpose | Exp. performance | Example |
|---|---|---|---|---|---|---|---|
| 001 | Dispatch operations | Logistics | Freight brokerage | Owns the dispatch desk end to end — assigns, tracks, resolves, escalates | Loads covered and moving without manual oversight | −60% of dispatch work off the team | Carrier goes silent at pickup — reassigns load and notifies shipper before deadline |
| 002 | Carrier sourcing & onboarding | Logistics | Freight brokerage | Runs carrier qualification, credentialing, and activation end to end | Compliant carrier network ready without ops bottleneck | −60% of onboarding effort off the team | Carrier submits incomplete insurance — requests, validates, and activates without human touch |
| 003 | Freight billing & settlement | Logistics | Freight brokerage | Owns carrier pay and shipper invoicing end to end — audits, resolves, closes | Accurate settlements closed on time, every cycle | −70% of billing exceptions handled without staff | Carrier invoice arrives with accessorial dispute — validates, approves partial, closes within SLA |
| 004 | Track & trace | Logistics | Freight brokerage | Monitors all active shipments, detects exceptions, and resolves in real time | Zero undetected delays across the active book | −80% of check-call volume eliminated | Load stops moving for 2 hours — contacts carrier, gets ETA, updates shipper automatically |
| 005 | Customer & shipper relations | Logistics | Freight brokerage | Manages shipper communications, updates, and issue resolution end to end | Shippers informed and issues closed without escalation | −55% of inbound shipper queries handled autonomously | Shipper requests late delivery explanation — pulls data, drafts response, sends and files |
Put operators on your brokerage desk.
See the whole loop run on your own TMS, with your own loads. Live in 24 hours.