Retail / Multi-location retail
Run every store from one desk that never falls behind
Evos operators run the HQ retail desk end to end — replenishment, purchase orders, store tickets, shrink audits, and returns — on the POS, ERP, and vendor portals you already use. Point them at your systems and they are live in 24 hours.
- Replenishment
- Vendor & PO
- Store ops
- Shrink & audit
- Returns
The reality
The work that keeps stores stocked and clean is buried in the back office, and it only ever scaled one way.
Demand signals sit in the POS, on-hand sits in the ERP, and terms sit in a vendor portal — so a planner spends the morning reconciling what was ordered against what was confirmed against what actually arrived, then deciding by hand which of 38 stores gets the inbound units. Meanwhile a store manager emails HQ about a dead cooler, a returns queue backs up at the service desk, and a shrink report flags two stores that nobody has time to audit. None of it is hard. All of it is constant.
Every one of those threads is a person reading a screen, keying a record, and chasing a reply. Add stores and you add tickets, POs, invoices, and exceptions in lockstep — so the only lever anyone has ever had is another head at HQ. The desk grows with the footprint, and the footprint never stops growing.
The operators on the desk.
- 01
01
Merchandising & replenishment
Watches sell-through and on-hand by store, raises the purchase order when a SKU hits its reorder point, and allocates inbound units across locations by demand instead of an even split.
See the operator−55% of merchandising-desk work off the team
- 02
02
Vendor & supplier management
Onboards the supplier, sets terms, issues the PO, then three-way matches the invoice against the order and the receipt before it goes for approval.
See the operator−60% of vendor-management admin off the team
- 03
03
Store operations support
Takes the inbound request from a store — a broken cooler, a planogram question, a missing checklist — opens the ticket, dispatches the vendor, and closes the loop without HQ in the middle.
See the operator50% of ops-support tickets resolved without escalation
- 04
04
Loss prevention & compliance
Flags stores that breach their shrink threshold, opens the audit, assigns the corrective action, and tracks it to close so the next cycle count holds.
See the operator−45% of compliance-admin work off the team
- 05
05
Customer service & returns
Handles the inbound customer contact, validates the return against policy, issues the label, and triggers the refund end to end.
See the operator−65% of service-desk volume handled without human touch
The after
The desk keeps pace with the store count instead of trailing it.
Replenishment, POs, store tickets, shrink audits, and returns run as one loop on your own systems. The team stops keying records and starts handling the exceptions that actually need a judgment call.
- 55% of merchandising-desk work comes off the team, and POs fire the moment a SKU hits reorder
- Half of store ops tickets resolve without an escalation to HQ
- 65% of service-desk and returns volume clears without a human touch
The operators in detail.
What each does, its purpose, and the performance you can expect. See the full catalogue.
5 / 5 operators
| № | Operator | Industry | Sub-industry | Description | Purpose | Exp. performance | Example |
|---|---|---|---|---|---|---|---|
| 001 | Merchandising & replenishment | Retail | Multi-location retail | Owns assortment, allocation, and stock replenishment across all locations | Right product, right store, right time | −55% of merchandising-desk work off the team | Detects stockout signal, raises PO, allocates inbound stock across stores |
| 002 | Store operations support | Retail | Multi-location retail | Owns store-level ops requests, compliance checklists, and issue resolution | Stores run without HQ bottlenecks | 50% of ops-support tickets resolved without escalation | Store flags equipment fault; operator logs ticket, coordinates vendor, closes loop |
| 003 | Vendor & supplier management | Retail | Multi-location retail | Owns supplier onboarding, PO management, and invoice reconciliation | Clean supplier relationships with no leakage | −60% of vendor-management admin off the team | New supplier onboarded, terms set, first PO issued, invoice matched and approved |
| 004 | Customer service & returns | Retail | Multi-location retail | Owns inbound customer contacts, returns processing, and resolutions | Every customer issue resolved and closed | −65% of service-desk volume handled without human touch | Customer requests return; operator validates, issues label, triggers refund end to end |
| 005 | Loss prevention & compliance | Retail | Multi-location retail | Owns shrink reporting, audit compliance, and policy exception management | Shrink controlled, audits passed | −45% of compliance-admin work off the team | Shrink threshold breached; operator flags, escalates audit, tracks corrective action to close |
Run your stores on a desk that never falls behind.
Point the operators at your POS, ERP, and vendor portals and they are live in 24 hours.