Customer & fleet account desk · EV charging operations
Onboard fleets and keep their access live.
RFID provisioning stalls onboarding, then a driver's card is rejected at the charger mid-shift. Usage reports go out late with kWh that don't match pricing.
The reality
Fleet access is a provisioning problem.
A fleet account isn't live until every driver can authenticate. RFID cards have to be provisioned in the CMS, mapped to the right account and pricing plan, and tested at a station. One mis-mapped card and a driver is stranded at a connector mid-shift; one late usage report and the fleet manager can't reconcile spend.
The operator owns the account end to end — onboards the fleet, provisions and maps RFID cards to the pricing plan, sends usage reports on schedule, and resolves access failures the moment a card is rejected at the charger.
How the operator runs customer & fleet account desk
Fleet FLT-118 · Onboarding
onboarding- Account created in CMS
- Pricing plan applied
- Depot stations mapped
01Onboard the fleet account
Sets up the account in the CMS, applies the contracted pricing plan, and maps the fleet's depots and stations.
FLT-118 · RFID provisioning
provisioning- 42 cards issued
- Cards mapped to pricing plan
- Test authentication — verifying
02Provision RFID cards
Issues and maps each RFID card to the account and pricing plan, then verifies authentication with a test session.
FLT-118 · Usage & access
servicing- Monthly usage report sent
- kWh reconciled to pricing
- Rejected card — re-provisioned
03Report & resolve access
Sends the usage report on schedule and resolves any card rejected at a charger before it strands a driver.
The outcome
−55% of account-ops work off the team
Fleet accounts operational and serviced without friction
- Cards provisioned and tested before drivers hit a connector
- Usage reports out on schedule with kWh that match the pricing plan
- Access failures resolved at the charger, not at the next billing cycle
Common questions
Customer & fleet account desk
- What does the Customer & fleet account desk operator do?
- The operator owns the account end to end — onboards the fleet, provisions and maps RFID cards to the pricing plan, sends usage reports on schedule, and resolves access failures the moment a card is rejected at the charger.
- What impact does the Customer & fleet account desk operator have?
- −55% of account-ops work off the team. Fleet accounts operational and serviced without friction
- How does the Customer & fleet account desk operator work?
- Sets up the account in the CMS, applies the contracted pricing plan, and maps the fleet's depots and stations. Issues and maps each RFID card to the account and pricing plan, then verifies authentication with a test session. Sends the usage report on schedule and resolves any card rejected at a charger before it strands a driver.
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