Customer billing & documentation · Drayage & intermodal
Bill the move right with the backup attached.
Accessorials get dropped and fuel surcharges questioned because invoices go out without the gate receipt or scale ticket. The customer disputes and payment slips.
The reality
Intermodal billing fails on the backup, not the rate.
A drayage invoice is only as collectible as its documentation. Accessorials — chassis split, pre-pull, detention, fuel surcharge — have to be tied to the rate tariff and supported by the gate receipt, scale ticket, or POD. When the backup is missing or the tariff math is off, the customer disputes, and the invoice ages in AR while a biller reassembles the file from scratch.
The operator bills the move complete. It assembles charges and accessorials against the customer's rate tariff, attaches the supporting documents to each line, sends the invoice, and works disputes by validating the tariff and rebilling with proof — so revenue is billed accurately and collected without a dispute spiral.
How the operator runs customer billing & documentation
Invoice #CB-7740 · Build
assembling- Linehaul priced from tariff
- Chassis split + fuel applied
- Gate receipt attached
01Assemble the invoice
Builds charges and accessorials from the rate tariff and attaches the supporting documents per line.
Invoice #CB-7740 · AR
collecting- Invoice sent with documents
- Net-30 terms tracked
- Payment reminder queued
02Send and follow up
Issues the invoice with backup, then chases payment on the customer's terms.
Invoice #CB-7740 · Dispute
closing- Fuel surcharge questioned
- Tariff rate confirmed correct
- Rebilled with backup
03Resolve the dispute
Validates the rate tariff against the disputed charge and rebills with the supporting backup.
The outcome
−65% of invoice processing work off the team
Revenue billed accurately and collected on time.
- Accessorials tied to the tariff, not guessed
- Backup attached so disputes lose their footing
- Payment collected on terms instead of aging in AR
Common questions
Customer billing & documentation
- What does the Customer billing & documentation operator do?
- The operator bills the move complete. It assembles charges and accessorials against the customer's rate tariff, attaches the supporting documents to each line, sends the invoice, and works disputes by validating the tariff and rebilling with proof — so revenue is billed accurately and collected without a dispute spiral.
- What impact does the Customer billing & documentation operator have?
- −65% of invoice processing work off the team. Revenue billed accurately and collected on time.
- How does the Customer billing & documentation operator work?
- Builds charges and accessorials from the rate tariff and attaches the supporting documents per line. Issues the invoice with backup, then chases payment on the customer's terms. Validates the rate tariff against the disputed charge and rebills with the supporting backup.
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