Dispatch & driver coordination · Drayage & intermodal
Dispatch the dray without a chassis scramble.
A driver arrives to pull a box and there's no chassis in the pool. The dispatcher drops everything to source one before the appointment lapses.
The reality
Dispatch breaks on the things around the box.
Assigning a driver to a container is the easy part. The hard part is everything the move depends on: a chassis in the right pool, a clean appointment, an available driver, and a street-turn opportunity that isn't wasted. When the chassis isn't there or the pool is short, the dispatcher becomes a switchboard — calling yards, checking the chassis pool, rerouting drivers — and the day's plan unravels.
The operator coordinates the move the way a strong dispatcher does. It matches the container to an available driver and confirms chassis availability in the pool, finds a swap or street-turn when the chassis is short, sequences against the appointment, and pushes the dispatch with all the details the driver needs to roll.
How the operator runs dispatch & driver coordination
Dray #DD-4408 · Build
assembling- Driver assigned: unit 27
- Appointment: 10:00 confirmed
- Chassis check — pool short
01Assemble the move
Matches the container to a driver and checks chassis availability in the assigned pool.
Dray #DD-4408 · Chassis
sourcing- No chassis at yard A
- Street-turn found from import box
- Swap coordinated
02Source the chassis
Finds a pool chassis or a street-turn swap and locks it to the driver and move.
Dray #DD-4408 · Dispatch
closing- Move packet sent to driver
- Chassis locked
- Dispatched on time
03Dispatch the driver
Pushes the full move — container, chassis, appointment, gate details — to the driver on time.
The outcome
−55% of dispatch coordination effort eliminated
Containers dispatched and delivered without dispatcher bottleneck.
- Chassis sourced before the driver is left waiting
- Street-turns caught instead of empty miles
- Moves dispatched against the appointment, not after it
Common questions
Dispatch & driver coordination
- What does the Dispatch & driver coordination operator do?
- The operator coordinates the move the way a strong dispatcher does. It matches the container to an available driver and confirms chassis availability in the pool, finds a swap or street-turn when the chassis is short, sequences against the appointment, and pushes the dispatch with all the details the driver needs to roll.
- What impact does the Dispatch & driver coordination operator have?
- −55% of dispatch coordination effort eliminated. Containers dispatched and delivered without dispatcher bottleneck.
- How does the Dispatch & driver coordination operator work?
- Matches the container to a driver and checks chassis availability in the assigned pool. Finds a pool chassis or a street-turn swap and locks it to the driver and move. Pushes the full move — container, chassis, appointment, gate details — to the driver on time.
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