Demurrage & detention management · Drayage & intermodal
Dispute every bad D&D charge with proof.
A detention invoice lands days after the move, gate-in and gate-out times unreconstructed. The charge gets paid because disputing it would cost more than it's worth.
The reality
Demurrage and detention is a records fight.
Carriers and terminals invoice for free-time overruns, and a meaningful share of those charges are recoverable — if you can match the invoice against the actual gate records, the EDI 322 ingate and outgate timestamps, and the free time the box was owed. The problem is reconstruction: pulling the gate events, checking the last free day, and assembling the proof for each line before the dispute window closes.
The operator does the reconstruction on every charge. It validates the invoice against gate records and free-time entitlements, identifies overcharges and clock-stoppage days the carrier ignored, files the dispute with the supporting evidence attached, and tracks it to credit — so legitimate charges get paid and the rest get fought.
How the operator runs demurrage & detention management
Invoice #DD-9912 · Detention
validating- Gate records pulled
- Free time: 4 days owed
- Billed days reconciled
01Validate the invoice
Matches each charge line against gate-in, gate-out, and the free time the box was owed.
Invoice #DD-9912 · Dispute
preparing- 2 days overbilled identified
- Terminal closure day excluded
- Evidence packet attached
02Build the dispute
Flags overcharged days and clock-stoppages, then assembles the evidence packet for the carrier.
Invoice #DD-9912 · Recovery
closing- Dispute filed
- Carrier acknowledged
- Credit tracked to close
03File and recover
Submits the dispute inside the 30-day window and tracks it through credit or refund.
The outcome
Up to 55% of disputed D&D charges recovered as credit
Unnecessary charges disputed and recovered without billing staff.
- Every invoice checked against the gate records
- Overcharges fought instead of quietly paid
- Disputes filed inside the 30-day window, not after it closes
Common questions
Demurrage & detention management
- What does the Demurrage & detention management operator do?
- The operator does the reconstruction on every charge. It validates the invoice against gate records and free-time entitlements, identifies overcharges and clock-stoppage days the carrier ignored, files the dispute with the supporting evidence attached, and tracks it to credit — so legitimate charges get paid and the rest get fought.
- What impact does the Demurrage & detention management operator have?
- Up to 55% of disputed D&D charges recovered as credit. Unnecessary charges disputed and recovered without billing staff.
- How does the Demurrage & detention management operator work?
- Matches each charge line against gate-in, gate-out, and the free time the box was owed. Flags overcharged days and clock-stoppages, then assembles the evidence packet for the carrier. Submits the dispute inside the 30-day window and tracks it through credit or refund.
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