Logistics / Drayage & intermodal
Run the drayage desk without losing the race against free time
Evos operators book terminal appointments, dispatch drivers and chassis, fight demurrage and detention, and bill the move — end to end, on your own systems and portals. Live in 24 hours.
- Terminal ops
- Dispatch
- D&D recovery
- Billing
The reality
The whole desk is a stopwatch, and one missed appointment turns a clean move into a stack of charges.
A drayage dispatcher lives in a dozen terminal portals at once — eModal, the rail ramp system, the chassis pool screens — watching for the box to discharge and the clock on the last free day. Appointments get cancelled. The chassis isn't where the system says it is. A hold drops at the gate the morning the driver is already rolling. Each one is a phone call, a rebooking, a driver sitting idle, and a demurrage meter running at well over a hundred dollars a day per container.
Then the invoices arrive — detention and per diem charges that often don't match the gate records, fuel surcharges billed against the wrong tariff — and someone has to pull the proof and dispute every one before the customer invoice can even go out. None of it is hard. It is just relentless, and the only way anyone has ever handled more containers is by hiring another dispatcher, another billing clerk, another person to chase credits that may never come back.
The operators on the desk.
- 01
01
Terminal & rail operations
Watches availability and last free day in eModal, books and rebooks gate appointments at the terminal or rail ramp, and clears holds before the box ever gets assigned to a driver.
See the operator−60% of terminal coordination work off the team
- 02
02
Dispatch & driver coordination
Assigns the dray, sources a chassis from the right pool, and keeps the driver moving — rerouting when a yard runs out of chassis or an appointment slips.
See the operator−55% of dispatch coordination effort eliminated
- 03
03
Demurrage & detention management
Tracks demurrage, detention, and per diem against gate-in and gate-out records, then files and recovers disputes on charges the terminal or carrier got wrong.
See the operatorUp to 55% of disputed D&D charges recovered as credit
- 04
04
Customer billing & documentation
Invoices the move with accessorials and supporting docs, then handles rate and fuel-surcharge disputes so revenue is collected without a chase.
See the operator−65% of invoice processing work off the team
The after
Every container moves through the desk on its own clock, watched the whole way.
The operators run the move from container availability to a paid invoice, escalating only the exceptions a person actually needs to decide.
- Appointments booked and rebooked before dwell turns into demurrage
- Disputed detention and per diem charges recovered as credit instead of written off
- Invoices out accurate the first time, with the gate records attached
The operators in detail.
What each does, its purpose, and the performance you can expect. See the full catalogue.
4 / 4 operators
| № | Operator | Industry | Sub-industry | Description | Purpose | Exp. performance | Example |
|---|---|---|---|---|---|---|---|
| 001 | Terminal & rail operations | Logistics | Drayage & intermodal | Owns container appointment booking, gate coordination, and terminal exception resolution end to end | Containers moving through terminals without dwell and demurrage | −60% of terminal coordination work off the team | Appointment cancelled at terminal — rebooks next available slot, notifies driver, avoids demurrage |
| 002 | Dispatch & driver coordination | Logistics | Drayage & intermodal | Manages dray assignments, chassis sourcing, and driver communication end to end | Containers dispatched and delivered without dispatcher bottleneck | −55% of dispatch coordination effort eliminated | Chassis unavailable at yard — identifies pool chassis, coordinates swap, driver dispatched on time |
| 003 | Demurrage & detention management | Logistics | Drayage & intermodal | Owns demurrage and detention tracking, dispute filing, and recovery end to end | Unnecessary charges disputed and recovered without billing staff | Up to 55% of disputed D&D charges recovered as credit | Carrier issues detention invoice — validates against gate records, disputes, recovers overcharge |
| 004 | Customer billing & documentation | Logistics | Drayage & intermodal | Owns intermodal invoicing, accessorial documentation, and payment follow-up end to end | Revenue billed accurately and collected on time | −65% of invoice processing work off the team | Customer disputes fuel surcharge — validates rate tariff, rebills with supporting documentation |
Put the drayage desk on operators
Connect your portals and TMS and the desk is running in 24 hours.