Logistics / Shipowners & vessel operators
Run a bigger voyage desk without adding shore staff.
Evos operators handle post-fixture operations, laytime and demurrage, port disbursements and bunker claims for every voyage — working inside Veson, your agent inbox and your accounting system. Live in 24 hours.
TrackingVoyage 47 · Santos → QingdaoIn transit
- Port call & DAs
- Bunker claims
- Laytime & demurrage
- Hire & off-hire
The reality
The money leaks after the fixture, not during it.
A final DA lands 18% over the proforma and nobody reprices it against the tariff. A BDN gets signed clean 12 tonnes short. A statement of facts sits in an inbox while the demurrage time bar runs. Off-hire hours go unclaimed in the next hire statement because the logs were never pulled. Every one of those is money the owner already earned.
The voyage desk scales by headcount: each operator runs a handful of vessels, and the claims work — the part that actually recovers money — is what gets pushed to next week. Industry studies put errors in roughly 15% of DA line items and quantity discrepancies in 39% of bunker deliveries, and a demurrage claim filed after the time bar is worth nothing regardless of its merits.
The operators on the desk.
- 01
01
Port call & disbursement accounts
Vets the proforma and final DA line by line against the port tariff, and disputes the items that do not match.
See the operator−45% of DA processing work off the team
- 02
02
Bunker procurement & claims
Checks the BDN against the survey report and files the short-delivery claim with the supplier.
See the operator−40% of bunker-desk admin off the team
- 03
03
Laytime & demurrage claims
Reads the SOF, calculates laytime against the charter party, and files the claim before the time bar.
See the operator−50% of demurrage-desk work off the team
- 04
04
TC hire & off-hire invoicing
Issues the hire statement on schedule, calculates off-hire against the CP, and chases the balance.
See the operator−45% of hire-desk invoicing work off the team
The after
Every voyage closes with the money collected.
The claims stop waiting for a quiet week. Demurrage, off-hire, DA disputes, and bunker claims are calculated, documented, and filed as each voyage generates them — and the desk runs more vessels without more shore staff.
- Demurrage calculated from the SOF and filed inside the time bar, every voyage.
- Every DA repriced line by line against the tariff, with overcharges disputed and recovered.
- Bunker short-deliveries claimed with the survey backup before the supplier closes the file.
- Hire statements out on schedule, with off-hire calculated against the CP and fully supported.
The operators in detail.
What each does, its purpose, and the performance you can expect. See the full catalogue.
18 / 18 operators
| № | Operator | Industry | Sub-industry | Description | Purpose | Exp. performance | Example |
|---|---|---|---|---|---|---|---|
| 001 | Chartering support & voyage estimates | Logistics | Shipowners & vessel operators | Screens cargo enquiries against open tonnage and builds the voyage estimate | Enquiries screened and estimated without a desk analyst | −35% of chartering-desk screening work off the team | Cargo enquiry from broker — matches against open positions, builds estimate, flags the three worth quoting |
| 002 | Post-fixture voyage operations | Logistics | Shipowners & vessel operators | Runs the voyage after fixture — instructions, agents, noon reports, charterer updates | Voyages run end to end without an operator on every port call | −40% of voyage-ops coordination off the team | ETA slips 18 hours — updates charterers and the agent, re-sequences the port call, revises the laytime exposure |
| 003 | TC hire & off-hire invoicing | Logistics | Shipowners & vessel operators | Issues hire statements on schedule, calculates off-hire against the charter party, chases the balance | Hire invoiced and collected in full without a chartering assistant | −45% of hire-desk invoicing work off the team | Vessel off-hire 31 hours for repairs — calculates deduction against CP terms, adjusts hire statement, issues with supporting logs |
| 004 | Laytime & demurrage claims | Logistics | Shipowners & vessel operators | Builds laytime statements from the SOF and files demurrage claims before the time bar | Demurrage earned and claimed without a post-fixture backlog | −50% of demurrage-desk work off the team | SOF arrives from agent — calculates laytime, identifies 2.4 days on demurrage, files claim inside the time bar |
| 005 | Cargo claims & CP disputes | Logistics | Shipowners & vessel operators | Opens the claim file, gathers evidence, and drives the exchange up to the point a lawyer is needed | Claim files built and progressed without a claims handler | −45% of claim-file assembly off the team | Shortlanding alleged at discharge — pulls ullage reports and mate's receipts, assembles the defence file, responds inside the notice period |
| 006 | Voyage P&L reconciliation | Logistics | Shipowners & vessel operators | Reconciles the actual voyage result against the estimate and attributes every variance | Every voyage closed and explained without a post-voyage backlog | −50% of voyage-close work off the team | Voyage lands under estimate — attributes variance to bunker price and two days idle, closes file with the breakdown |
| 007 | Speed & consumption claims | Logistics | Shipowners & vessel operators | Tests noon reports against charter party warranties and weather data, defends or files the claim | Performance claims defended and recovered without a performance analyst | −40% of performance-claim analysis off the team | Charterer claims 1.2 knots underperformance — matches noon reports to independent weather data, rebuts the claim |
| 008 | Bunker procurement & claims | Logistics | Shipowners & vessel operators | Runs bunker enquiries, checks BDNs against survey reports, files quantity and quality claims | Fuel bought at the right price and short deliveries recovered without a bunker desk | −40% of bunker-desk admin off the team | BDN shows 12MT less than ordered — cross-checks survey report, files short-delivery claim with the supplier |
| 009 | Port call & disbursement accounts | Logistics | Shipowners & vessel operators | Appoints agents off the approved list, vets proforma and final DAs line by line, disputes what doesn't match | Port costs controlled and overcharges recovered without a cost controller on every call | −45% of DA processing work off the team | Final DA exceeds proforma by 18% — checks each line against tariff, disputes towage and mooring, recovers the difference |
| 010 | Voyage optimisation support | Logistics | Shipowners & vessel operators | Monitors routing and speed against the voyage plan and proposes the change the charter justifies | Vessels arrive on the economics, not on habit | −30% of voyage-monitoring work off the team | Berth congestion adds four days at discharge — proposes slower steaming, saves fuel without moving laycan |
| 011 | PMS & defect management | Logistics | Shipowners & vessel operators | Tracks planned maintenance fleet-wide, chases overdue jobs and defect close-outs, escalates what threatens class | Maintenance stays current without a superintendent chasing every vessel | −40% of maintenance chasing off the team | Three critical PMS jobs overdue on two vessels — chases the chief engineer, confirms close-out, flags the one needing class attendance |
| 012 | Technical purchasing & spares | Logistics | Shipowners & vessel operators | Turns vessel requisitions into quotes and purchase orders, routes delivery to the vessel's next port | Spares on board at the next port without a purchasing clerk | −50% of purchasing admin off the team | Requisition for pump spares — sources three quotes, places the order, routes delivery to the next port call |
| 013 | Dry-dock planning & yard quotes | Logistics | Shipowners & vessel operators | Builds the docking timeline against class windows, issues the spec, normalises yard quotes into one table | Dockings tendered and scheduled without tying up a superintendent for weeks | −35% of docking-tender workload off the team | Special survey due in nine months — shortlists yards, issues spec, returns four quotes normalised line for line |
| 014 | Crew rotation & certification | Logistics | Shipowners & vessel operators | Plans reliefs against contract end dates, tracks certificate and visa expiry, books travel to match the ETA | Crew relieved on time without a crewing coordinator per vessel | −45% of crew-admin work off the team | Chief officer's contract ends in Singapore — confirms relief, checks certs and visa, books flights to match ETA |
| 015 | Emissions & regulatory reporting | Logistics | Shipowners & vessel operators | Collects per-voyage fuel and distance data, produces CII, EU ETS and FuelEU submissions | Regulatory reporting filed on time without a dedicated compliance analyst | −50% of emissions-reporting work off the team | Quarter-end EU ETS submission due — assembles voyage data, calculates allowances, prepares the surrender |
| 016 | Vetting & inspection readiness | Logistics | Shipowners & vessel operators | Preps vessels against SIRE and Port State Control checklists, tracks deficiency close-out to evidence | Inspections passed without a superintendent on board for every one | −35% of inspection-prep work off the team | SIRE inspection booked in 10 days — issues checklist, collects evidence, closes out two open deficiencies first |
| 017 | ISM & ISPS administration | Logistics | Shipowners & vessel operators | Schedules audits, collects near-miss and incident reports, keeps SMS documentation audit-ready | Safety management documentation stays audit-ready without a QHSE administrator | −40% of SMS admin off the team | Internal audit due on four vessels — schedules, collects outstanding near-miss reports, assembles the audit pack |
| 018 | Marine insurance claims | Logistics | Shipowners & vessel operators | Builds P&I and H&M claim files with the club and underwriters, drives correspondence to settlement | Claims progressed and recovered without a dedicated claims department | −40% of claim-file admin off the team | Crew injury reported at sea — notifies the club, gathers medical and incident evidence, opens the file inside the notice period |
Put operators on your voyage desk.
See the whole loop run on your own systems, with your own voyages. Live in 24 hours.